Cancellation before 30 days: – No retention will be charged. Cancellation between 15 and 30 days: - 50% retention charges on the total package amount finalized. Cancellation below 15 days:- 75% retention charges on the total package amount finalized. Cancellation received less than 72 hours prior to the arrival: - 100% retention will be charged on the total package amount finalized If the advance amount received is less than the applicable retention charges, the balance amount shall be payable by the guest. Important Note: The above cancellation policy is not application in the festive period (Diwali, X-Mass/New Year). It is also not applicable to marriage bookings or group bookings of more than 10 rooms, irrespective of the travel dates. The full amount is non- refundable and any date postponement, modifications or rescheduling will not be permitted. credit/debit card cancellations will be charged 5% extra No refund will be eligible in case of no show where the customer arrives late or does not turn up for the event. Refunds only through cheque for bookings made by cash/cheque/bank transfer. Online refunds for bookings made through the website usually take 7-10 working days. Credit/debit card online refunds will only be made against credit/debit card bookings and usually take 15 working days. The original receipt must be presented for processing the refund. Credit/debit card cancellations will be charged 5% extra. If client paid twice for one transaction, the one transaction amount will be refunded via same source within 07 to 10 working days. If client paid twice for one transaction, the one transaction amount will be refunded via same source within 07 to 10 working days. in case of any cancellation, any eligible refund will be processed after deduction of the applicable GST amount.
Total advance paid will be retained if cancelled anytime between 3 months and 31 days prior to the date. 100% of the advance will be retained if cancelled 1 month prior to the date. 